Refund policy

MarketVaultCo Return & Refund Policy

Last updated: September 28, 2026

30-Day Return Policy

We want you to feel confident shopping with MarketVaultCo. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition in which you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt, order number, or other proof of purchase.

To start a return, contact us at support@marketvaultco.com.

If your return is accepted, we will provide instructions explaining how and where to send your item.

Do not return an item to the address shown on the original package or shipping label unless MarketVaultCo specifically instructs you to do so. Return locations may vary by product. Items returned without prior authorization or sent to an incorrect address may not be accepted or may experience significant processing delays.

Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, incorrect, or otherwise qualifies for prepaid return shipping. Any applicable return-shipping instructions and costs will be provided when your return is authorized.

For questions regarding a return, contact us at support@marketvaultco.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or you receive an item you did not order, contact us as soon as possible at support@marketvaultco.com so we can evaluate the issue and work toward an appropriate resolution.

Please include your order number, a description of the issue, and, when applicable, clear photographs showing the item, packaging, damage, defect, or incorrect product.

Please keep the item and its packaging until we provide further instructions. Do not return the item unless instructed to do so.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return. These may include:

Personalized or customized products
Gift cards
Perishable goods
Personal-care or hygiene products where return restrictions apply
Hazardous materials or products subject to shipping restrictions
Products specifically identified as non-returnable or Final Sale before purchase

For health, safety, legal, or product-specific reasons, additional return restrictions may apply to certain merchandise. When a product has a material return restriction that differs from our standard policy, we may disclose that restriction on the applicable product page or before purchase.

These restrictions do not limit any rights you may have if an item arrives damaged, defective, incorrect, materially different from what was ordered, or where applicable law provides additional rights.

If you have questions about whether an item is eligible for return, contact support@marketvaultco.com before purchasing or initiating a return.

Final Sale Items

Items clearly marked Final Sale on the applicable product page before purchase are generally not eligible for return or refund for a change of mind, except where otherwise required by applicable law.

An item being discounted or offered at a promotional price does not automatically make it Final Sale. A product must be specifically identified as Final Sale for this restriction to apply.

Exchanges

MarketVaultCo does not guarantee direct exchanges for all products.

If you would like a different size, color, model, or variation, contact us at support@marketvaultco.com.

Depending on the product, the fastest option may be to request a return of the original item, if eligible, and place a new order for the desired item.

Availability of replacement products or variations cannot be guaranteed.

Return Authorization

All returns must be authorized by MarketVaultCo before they are sent.

Once your return request has been reviewed and accepted, we will provide the applicable return instructions.

Please follow those instructions carefully. Do not send a return to an address obtained from the original shipping package, carrier label, manufacturer information, online search, or any other source unless that address is specifically provided or approved by MarketVaultCo for your return.

Sending an item to an unauthorized or incorrect address may prevent us from receiving or processing your return.

Return Shipping

Unless otherwise stated, customers may be responsible for return shipping costs for eligible returns involving preference, fit, size, color, or other change-of-mind reasons.

When an item arrives damaged, defective, incorrect, or otherwise qualifies for prepaid return shipping, MarketVaultCo will provide appropriate instructions after reviewing the request.

Original shipping charges, expedited shipping charges, and other delivery-related charges may be non-refundable except where the issue resulted from an error with the order or where otherwise required by applicable law.

Refunds

Once an authorized return has been received and evaluated, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit-card company, payment provider, or other financial institution to process and post the refund after MarketVaultCo has issued it.

If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, contact us at support@marketvaultco.com.

Partial or Reduced Refunds

In some circumstances, an eligible return may qualify for a partial or reduced refund when permitted by applicable law, including when an item is returned with missing components, damaged after delivery, used beyond what is reasonably necessary to inspect it, or returned in a condition materially different from the condition in which it was received.

Any applicable deduction will be evaluated based on the circumstances of the return.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as quickly as possible at support@marketvaultco.com.

We cannot guarantee that an order can be changed or canceled after it has been placed. Once processing has begun, cancellation or modification may no longer be possible.

If an order cannot be canceled, you may request a return after receiving it, subject to the eligibility requirements of this policy.

European Union Right of Withdrawal

If merchandise is sold or shipped to a consumer in the European Union, applicable consumer-protection laws may provide a 14-day right of withdrawal for qualifying purchases.

Where applicable, this statutory right exists independently of MarketVaultCo's standard return policy. Certain products and transactions may be excluded from the statutory withdrawal right as provided by applicable law.

Nothing in this Return & Refund Policy is intended to limit statutory consumer rights that cannot legally be waived or restricted.

Refunds for Lost or Undelivered Orders

If tracking information indicates a delivery problem or your order does not arrive within the expected delivery period, contact support@marketvaultco.com.

We may ask you to confirm your shipping information or provide other information necessary to investigate the shipment.

Lost, missing, or undelivered-order claims will be evaluated based on the shipment circumstances, tracking information, carrier information, and applicable consumer protections.

Refused and Unclaimed Deliveries

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to applicable shipping or return costs where permitted by law.

If you believe a delivery problem resulted from an error outside your control, contact us so we can review the circumstances before a refund is determined.

Consumer Rights

This policy is intended to establish MarketVaultCo's standard return and refund procedures. It does not limit any consumer rights or remedies that cannot legally be excluded or restricted.

Where applicable law provides greater rights or protections than this policy, the applicable legal requirements will control.